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Chocolate Covered Hazelnuts

NEW 61% Extra Dark Chocolate Covered Hazelnuts/Fruits

Sugar Free Hazelnuts

Hazelnut Toffee

Chocolate Covered Fruits

Combination Gift Packs

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Customer Service

HOW TO ORDER

1. ONLINE ORDERING

Just go shopping and click on the items you wish to order.

You may go back and forth between the product pages and the order form until you are ready to submit the order.

There are many items featured.

Please double check the shipping information towards the bottom of the page.

To order online, you must use the Paypal service, but it is not required to have a paypal account. You may pay as a guest. You may use your Visa, MasterCard or your PayPal account.

Please call 503-678-2755 for additional information about Christmas Shipping.

The Pacific Hazelnut Candy Factory Web site employs the highest levels of security to ensure your order is confidential and secure. The industry standard Secure Sockets Layer (SSL) assures that your credit card number will be submitted to us in encrypted form.

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2. ORDER BY FAX

Shop the Web site as you would above. Instead of submitting the order, print it out and Fax it to us. Be sure to sign the order form, and add your credit card number, expiration date, V-Code, and zipcode.

Fax the printed order form to: 503-678-1872

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3. ORDER BY PHONE

Shop the Web site as you would above. We will receieve your order, but with no payment. You may call us at our direct line (503) 678-2755 to give your method of payment. We will need your credit card number, expiration date, V-Code, and zipcode.

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4. ORDER BY MAIL

Shop the Web site online. Instead of submitting the order, print it out and mail it to us. Be sure to sign the order form. Please include credit card information, check or money order.

Mail the printed order form to:

Pacific Hazelnut Candy Factory
P. O. Box 266
Aurora, Oregon

4. Cancelling an order

After you fill out your information and push submit, your order has been placed. If, for some reason, you decide that you would not like to have your order submitted, you must e-mail us at website@pacifichazelnut.com or call us at (503) 678-2755 and let us know that you do not want your order completed.

If payment is not received within 24 hours of your order being placed, we will have an employee call to verify that you still would like your order, and help you through the ordering process.

If you have any questions at any time, please feel free to e-mail or call us.

CUT OFF DATES FOR HOLIDAY ORDERING

For Arrival By: Cut Off Dates for Holiday Delivery*
Standard
Delivery
3 Day Select

* For delivery to Alaska or Hawaii, allow 3 additional days for standard delivery; 1 additional day for Express Delivery Delivery Service to Hawaii.

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STANDARD DELIVERY CHARGE

Merchandise Total Add
$0.01 - $20.00 $9.50*
$20.01 - $30.00 $10.50*
$30.01 - $40.00 $11.50*
$40.01 - $60.00 $13.50*
$60.01 - $100.00 $15.50*
$100.01 - $150.00 $16.50*
$150.01 - $200.00 $17.50*

* Charge is per shipping address.
The shipping charge for Alaska, Hawaii, and Canada are double the standard rate.

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STANDARD DELIVERY SERVICE

All perishable items are trucked under controlled temperatures to a major city near their destination, where they are released to the US Postal Service for final delivery. Please allow up to two weeks after we receive your order for delivery.

Extra Delivery Services

Foreign and Canada Delivery: We ship via USPS International Air Parcel Post; add 30% to the catalog price (plus the standard delivery charge).

EXPRESS DELIVERY SERVICES

We must have a U.S. street address (no P.O. boxes) for Express deliveries.

Express Service (2-5 business days)

Double the standard shipping charges per address . We ship the next business day.

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THE BEST GUARANTEE IN THE BUSINESS

You and those who receive your gifts must be delighted, or we'll make it right with either a replacement or a full refund - whichever you prefer.

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SECURE ONLINE ORDERING

All products from our current Pacific Hazelnut Candy Factory catalogs can be ordered online using Netscape Navigator®(2.0 or higher), Microsoft Internet Explorer®(2.0 or higher) or any compatible Secure Sockets Layer (SSL) browser. With these browsers, you will automatically be directed into a secure environment which will encrypt the transaction for transmission over the Internet.

We have taken every step to make sure our online catalog is convenient, easy-to-use, and worry free!

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Copyright © Pacific Hazelnut Farms
Monday, June 8, 2009 2:29 PM